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Where are Tecovas stores located?

We have Tecovas stores across the United States, ready to serve you. Find your nearest store here and come say, "Howdy."

Are Tecovas sold at department stores or other retailers?

Yes. In addition to our own retail stores, we partner with quality Western retailers in select markets. All of our retail partners are carefully vetted and handpicked based on their dedication to customers, and of course, passion for Western.

What is your Return Policy?

You may return items in an unworn, unwashed or unused condition (i.e., original tags, unworn, unwashed, no scuffs on the soles of boots) within 30 days of receipt.

Our Return Policy applies exclusively to products purchased directly through Tecovas.com or Tecovas retail stores. Please see the full return policy here.

FINAL SALE: SOLD AS-IS; NO REFUNDS, RETURNS OR EXCHANGES.

How do I return or exchange my order?

To start a return or exchange, simply head to tecovas.com/returns and follow the prompts, then mail your package back to us using our provided prepaid label. No printer? No worries. We will send a QR code as well for FedEx to scan and print the label for you.

Once Tecovas receives your returned product, Tecovas will inspect it and perform a quality check to ensure it meets the condition as stated in this Returns and Exchanges Policy.

What is your warranty policy?

Tecovas offers a 12-month limited warranty on items that are deemed defective in materials and workmanship by our warranty team. To submit a claim, simply go to tecovas.com/returns and follow the prompts to submit a warranty claim.

What size boots should I order?

Tecovas boots are designed to fit true to standard U.S. shoe sizes. The best sizing advice is to simply order what you’d normally order. When in doubt, check the individual guidance shown on each of our product pages & their corresponding Fit Guide highlighted below.

How can I restore my boots?

Looking for a professional restoration? We offer a full resoling and restoration program for customers. Check It Out!

Do you offer gift cards?

We do offer digital gift cards, which can be purchased here. The email address used in the order will receive the gift card code and can be forwarded or printed to the recipient.

FAQs

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Tecovas gift cards, and Installments by Afterpay - plus a few additional card networks you'll see at checkout.

Can I use a Visa or Vanilla gift card on my order?

You can, as long as the card covers your full order total. Our checkout isn't able to split payment between a prepaid Visa or Vanilla gift card and another payment method.

Do you offer any discounts?

We are proud to offer a 10% discount to all Active-Duty Military personnel, Military Retirees, Veterans, as well as Students. You can learn more about the Military Discount here and the Student Discount here.

My discount code isn’t working. Help!

If a discount code is not working, please ensure that it has not expired and that it meets all the terms and conditions specified. Double-check for any typing errors and ensure that the code is applicable to the items in your cart.

Can I return an item purchased using Installments by Afterpay?

You can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy.

Where does Tecovas ship?

We currently ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. That said, Join our email and text list to stay updated on our shipping policies!

Can I return or exchange items I bought in-store using the online returns process?

Of course! Please feel free to visit tecovas.com/returns to start your return today. See our full returns and exchanges policy here.

What is Tecovas Trading Post?

Trading Post is our second-hand marketplace, a place to buy, sell, and trade pre-loved Tecovas. You can sell for cash or for Tecovas credit, issued as a digital gift card that never expires and works online or in stores.